Refund policy
Returns & Exchanges
We accept returns and exchanges within 30 days of delivery, provided the item is:
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Unused and unworn
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Returned in original packaging
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In resalable condition
To start a return or exchange, contact us with your order number and reason for return.
📧 unomomento@www.unobymomento.com
Personalised Items
Personalised jewellery is made especially for you.
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Personalised items are non-refundable, unless faulty or incorrect
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Please double-check all initials and details before ordering
If there’s an issue, we’ll always help make it right.
Faulty or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with:
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Your order number
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A short description
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Clear photos of the issue
We’ll arrange a replacement or refund as quickly as possible.
Refunds
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Refunds are processed to the original payment method
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Please allow 5–7 working days for funds to appear
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Shipping costs are non-refundable unless the item is faulty or incorrect
We’re Here for You
If you have any questions at all, please reach out.
Looking after you is part of the moment.
Returns & Exchanges
At UNO MOMENTO, every piece is created to honour a meaningful moment.
If something isn’t quite right, we’re here to help — thoughtfully and fairly.
To begin a return, please contact us at:
unomomento@www.unobymomento.com
Include your order number and reason for return.
Exchanges
If you’d like to exchange an item for a different size or style, please contact us within 30 days of receiving your order.
Exchanges are subject to:
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Item availability
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The original item being returned in its original condition
We’ll do our best to make the process simple and smooth.
Personalised Items
Personalised jewellery is made specifically for you and your moment.
For this reason:
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Personalised items are non-refundable, unless they arrive faulty or incorrect
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Please double-check initials, dates, and details before placing your order
If there is an issue with a personalised piece, contact us and we will make it right.
Faulty or Incorrect Items
If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery.
Include:
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Your order number
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A brief description
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Clear photos of the issue
We will arrange a replacement or refund as quickly as possible.
Return Shipping
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Customers are responsible for return shipping costs unless the item is faulty or incorrect
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We recommend using a tracked service, as we cannot be responsible for lost returns
Refunds
Once your return is received and inspected:
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Refunds are processed to the original payment method
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Please allow 5–7 working days for the refund to appear
Shipping costs are non-refundable unless the return is due to an error on our part.
A Note from Us
UNO MOMENTO is about care, intention, and connection.
If you have any questions at all, please reach out — we’re always happy to help.